Shipping policy

Shipping Policy

Last updated: July 5, 2026

Thank you for shopping at Romy Store! Here's what you need to know about how we ship your order.

Processing Time

Orders are typically processed within 1–3 business days of purchase. You will receive a confirmation email once your order has been placed, and a separate notification once it has shipped.

Estimated Delivery Time

Delivery generally takes 10–15 business days from the date your order ships. Please note this is an estimate, not a guarantee. Because many of our products are sourced from international suppliers, actual delivery times can vary due to factors such as:

Customs processing
Carrier delays
High order volumes or holiday seasons
Weather or logistical disruptions

We appreciate your patience and will do our best to keep you informed if there are any significant delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order details, unless otherwise noted through a promotion or free shipping offer.

Order Tracking

Once your order ships, you will receive a tracking number by email so you can follow its journey. Please allow a few days for tracking information to update after shipment.

Customs, Duties, and Taxes

For orders shipped internationally or across certain borders, your order may be subject to import duties and taxes, which are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

Incorrect Shipping Information

Please double-check your shipping address at checkout. We are not responsible for orders delayed or undelivered due to incorrect or incomplete address information provided by the customer.

Lost or Missing Packages

If your package hasn't arrived within the estimated delivery window, please contact us at support@romystore.ca and we'll do our best to help track it down or find a resolution.